Admissions

Everything you need to know before your stay at Nazareth Hospital.

How it works Documents Price Guide
Last updated: 24 Sept 2025

Admission process

We aim to make your admission smooth, respectful, and safe—from booking to discharge.

Emergency cases: come directly to our Emergency Department, 24/7. Triage will prioritize urgent care. Insurance pre-authorization can be completed after stabilization.

1) Booking / referral

Your doctor may book a bed or write a referral. For elective admissions (surgery, maternity, etc.), confirm your date with our Admissions Desk.

2) Pre-authorization

If insured, bring your card and ID for benefits verification and pre-authorization. For SHA/SHIF or private pay, our team will guide you on coverage and co-pays.

3) Registration

Provide identification and complete consent forms. A wristband will be issued for patient safety and correct identification.

4) Admission & orientation

You’ll be shown to your ward/room, oriented to visiting hours, meal times, and nurse call systems. Your care team will introduce themselves.

What to bring

  • National ID / Passport (patient and primary next of kin)
  • Insurance card / SHA/SHIF details and authorization letter (if applicable)
  • Doctor’s admission note / referral letter and prior test results
  • Personal items (toiletries, slippers, light robe) — avoid valuables
  • Long-term medication list in original containers if possible

Deposits & payment options

Admission deposit
Private/self-pay patients may be asked for a deposit based on the estimated length of stay and treatment plan. This will be reconciled at discharge.
Modes of payment
MPESA Paybill, major cards, or bank transfer are accepted at our Cashier’s Office. Please keep your receipt for discharge processing.
Insurance & SHA/SHIF
Coverage varies by plan and indication. Any exclusions or co-pays will be explained before admission whenever possible.
View Price Guide Insurance & SHA

Discharge & follow-up

When your doctor approves discharge, your nurse will provide instructions, prescriptions, and follow-up dates. Settle any balance at the Cashier, then collect your discharge summary at the ward station.

Special admissions

  • Maternity: Please carry your ANC booklet and baby clothes. See Maternity & Newborn.
  • Paediatrics: A parent/guardian may room-in where possible. Bring child’s immunization card.
  • ICU/HDU: Visiting is restricted. Personal items are limited for infection control and equipment safety.
  • Surgery: Observe fasting instructions and medication adjustments as advised during pre-assessment.

Frequently asked questions

Planned (elective) admissions are processed 7:00am–5:00pm (Mon–Fri). Emergency admissions are 24/7 via the Emergency Department.

Yes, subject to ward capacity and clinical status. One caregiver is allowed for most general wards; ICU/HDU has restricted visitation for patient safety.

You may opt to proceed as self-pay (deposit required) or seek alternative approval. Our team will explain options and estimated costs.

Need help with an admission?

Call +254 709 667 000 or message us on WhatsApp for quick assistance.

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Admissions Desk
Location
Main Reception, Ground Floor
Phone
+254 709 667 000
Email
info@nazarethhospital.or.ke
Hours
Mon–Fri: 7:00am–5:00pm • Sat: 8:00am–1:00pm
Patient guidelines
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