Pharmacy

Safe, affordable medicines and personalised counselling for inpatients and outpatients — delivered with compassion and Christian values.

Patient-first Cold-chain compliant
Convenient Hours

Open daily for outpatients. Inpatient dispensing and emergency cover are available 24/7.

Mon–Fri8:00am – 8:00pm
Sat8:00am – 6:00pm
Sun & Holidays9:00am – 5:00pm
Hours may change; call to confirm.
Quality & Safety

We stock registered medicines from approved suppliers and maintain proper storage, including cold-chain for temperature-sensitive products.

  • Batch & expiry tracking
  • Standard dosing labels
  • Drug-interaction checks
Medication Counselling

Our pharmacists provide one-on-one guidance on correct use, side effects, food & drug interactions, and special populations (children, elderly, expectant mothers).

See FAQs
What we offer

Comprehensive pharmacy services

From prescription filling to patient education and medication safety programs, we support your full course of treatment.

Outpatient dispensing

Bring a valid prescription from our clinics or an external licensed prescriber.

  • Generic & branded options
  • Competitive pricing
  • SMS refill reminders (opt-in)
Inpatient medication management

Bedside support in coordination with your care team — dosing checks, IV compatibility, and medication reconciliation on admission/discharge.

  • Antimicrobial stewardship
  • High-alert med protocols
Cold-chain & special storage

Continuous temperature monitoring for insulin, vaccines, biologics, and other thermolabile products.

  • Power backup & audits
  • Lot recall procedures
Medication safety & PV

Report side effects or quality concerns to our pharmacovigilance desk; we escalate to the relevant authorities where required.

  • Adverse event reporting
  • Patient safety alerts
Chronic care & refills

Support for diabetes, hypertension, oncology, HIV care and more — synchronised refills to reduce clinic visits.

  • Pill-box guidance
  • Adherence support
Patient education

Clear, friendly counselling at pick-up — dosage, timing, interactions, what to do if you miss a dose, and safe storage at home.

  • Printed guides for key meds
  • Caregiver instructions
Step by step

How to get your medicines

  1. Bring your prescription from a licensed clinician (paper or electronic).
  2. Carry your ID & insurance/SHA details for verification.
  3. We dispense & counsel — our pharmacist explains dosage and precautions.
  4. Pay & collect — cash, mobile money, or insurer authorisation where applicable.
Have questions about availability or alternatives? Our team will suggest safe, approved options if your brand is out of stock.
What to bring
  • Original prescription (or electronic reference)
  • National ID/Passport (parent/guardian ID for minors)
  • Insurance/SHA card and pre-authorisation if required
  • Known drug allergies list or previous treatment book

Special orders

If a specialised item is not on shelf, we can place a special order with priority turnaround. Pre-payment or insurer confirmation may be needed.

Payments

Insurance & SHA

We support Social Health Authority (SHA) schemes and major private insurers. Coverage varies by plan, medication type and indication.

  • We advise on covered alternatives where applicable
  • Co-pays, limits and pre-authorisations depend on your scheme
  • For self-pay, we offer clear pricing and receipts
Learn more about coverage
Safety

Antimicrobial stewardship (AMS)

To combat antimicrobial resistance, antibiotics at Nazareth Hospital are dispensed with appropriate clinical documentation and counselling.

  • Right drug, dose, duration & indication
  • Watch-list antibiotics require review
  • Adherence support and follow-up
Answers

Pharmacy FAQs

If you still have questions, call or WhatsApp us — we’re happy to help.

Yes — we accept valid prescriptions from licensed clinicians. Our pharmacist may contact the prescriber to clarify details when necessary for your safety.

Where clinically appropriate and permitted by your prescriber or insurer, we can dispense an equivalent generic to help reduce costs without compromising quality.

Speak to our pharmacist immediately or contact your clinician. We’ll document and escalate the report through our pharmacovigilance process and advise on next steps.

Yes. They should carry a copy of the prescription, your ID (or a copy), and any required insurer authorisation to avoid delays.

Need help with your medicines?

Call our pharmacy desk for availability, pricing, and safe-use advice.