Patients & Visitors

Everything you need to plan your visit—admissions, insurance (SHA), pricing, hours, and helpful tips.

Call Us Send a Message
Admissions
Checklist & process
Insurance & SHA
Cover & approvals
Visiting Hours
Wards & ICU/HDU
FAQs
Common questions

Admissions

Planned admission? Please carry your original ID/Passport, insurance card/authorization, and current medications in their labeled containers.
What to bring
  • National ID/Passport & NHIF/SHA/Private insurance card
  • Doctor’s admission note or booking reference
  • Current medications & allergy list
  • Personal items: pajamas, toiletries, slippers
  • Next-of-kin contact details
Admission process
  1. Report to Admissions Desk (Main Reception).
  2. Provide ID/insurance details for verification.
  3. Financial counseling & consent forms.
  4. Escort to ward / bed allocation.
Detailed Admissions Guide Book/Confirm Admission
Patient Rights & Responsibilities
  • Privacy, dignity, and confidentiality
  • Clear information & informed consent
  • Respectful care without discrimination
  • Be respectful to staff & other patients
  • Share accurate medical history
  • Arrange timely payment/co-pays
Read full charter

Insurance & Social Health Authority (SHA)

Nazareth Hospital accepts select private insurers and the national Social Health Authority (SHA) schemes. Coverage depends on your plan, benefits, and pre-authorization.

Tip: For elective procedures, obtain pre-authorization from your insurer to avoid delays.
Typical documents for insured patients
  • Insurance card & national ID
  • Pre-authorization letter/code (if required)
  • Employer/Company guarantee (if applicable)
Insurance & SHA Details Request Benefit Check
Accepted Schemes sample
  • SHA Inpatient & Outpatient (limits vary)
  • Select Private Insurers (HMO/Corporate)
  • Self-pay (cash/MPesa/Bank)
Bring your physical card & ID for verification at reception.

Price Guide

Below are indicative ranges for common services. Your final bill may differ depending on clinical needs, length of stay, and consumables.

Service Typical Range (KES) Notes
Consultation (General) 1,000 – 2,500 Excludes labs & imaging
Ward Bed (per night) 6,000 – 12,000 Depends on ward class
Normal Delivery (Package) From 65,000 Excludes complications & baby NICU
Dialysis Session From 9,000 Package options available
CT Scan (Region-based) 8,000 – 20,000 Depends on area & contrast
Full Price Guide Request a Quote

Visiting Hours

Kindly keep visits short and quiet
Ward/UnitDaysTime
General WardsDaily12:30pm – 2:00pm, 4:30pm – 6:00pm
MaternityDaily12:30pm – 2:00pm, 4:30pm – 6:00pm
PaediatricsDaily12:30pm – 2:00pm, 4:30pm – 6:00pm (Parents: flexible)
ICU/HDUDailyStrictly by nurse’s discretion (short visits)
  • Two visitors per patient at a time (children supervised)
  • No food or flowers in ICU/HDU
  • Hand hygiene & mask guidance per unit
Detailed Visiting Policy
Pastoral & Chaplaincy

Our Chaplaincy team offers prayers, sacraments, and counseling to patients and families.

Request a Visit Spiritual Care Info
Amenities
  • Pharmacy, Laboratory & Imaging on site
  • Cafeteria & chapel; landscaped quiet spaces
  • MPesa, bank transfer & card payments

Getting Here

Nazareth Hospital is located along Muthaiga Rd, Kiambu County. Use the main gate security check and proceed to Reception for assistance.

  • Parking: Limited on-site parking available; follow security directions.
  • Public transport: Matatu/taxi drop-off at the main entrance.
  • Accessibility: Wheelchair access & lifts available.
Open in Google Maps
Need help now?
We aim to respond within one business day.

Frequently Asked Questions

Yes—coverage depends on your specific plan and authorization. Please carry your card/ID and confirm limits at reception.

MPesa, bank transfer, debit/credit cards, and cash. Corporate guarantees by arrangement.

Short, supervised visits only, at the nurse’s discretion. Hand hygiene and PPE rules apply.

Yes. Our Chaplaincy team is available for prayers, sacraments, and counseling on request.
View all FAQs